i/ten

✅ Trip Verified | I was due to fly with Royal Jordanian on the 17th December 2021 to Frankfurt with a stopover in Amman, Hashemite kingdom of jordan and return back to Abu Dhabi on 1st January 2022 via Amman. As I had booked the flight on Skyscanner, the booking was fabricated via a 3rd party website called Trip, which seemingly came across every bit a decent third party booking website. The problems began on 12th Nov when I received an email from Trip stating that Royal Jordanian had made schedule changes to my return flight and therefore would make it impossible for me to brand my connectedness to Abu Dhabi. The change was only fifteen minutes, even so this gave me only 35 minutes to make my connection which I was informed is non allowed every bit per airline regulations every bit you lot are required to have at to the lowest degree 45 minutes betwixt the two flights. I was directed past Trip via email to make a counterfoil as this trip was at present not possible and was assured me that I would receive a full refund every bit the changes were made by the airline and not by the passenger i.e. myself. I called the airline before I made the counterfoil and their client service team were firstly unaware that there were any issues virtually the returning connexion, and when I did direct their attention to the upshot they simply stated at that place is nil they can do and I have to bargain with the 3rd Party only. One of the customer service representatives of Majestic Jordanian was arrogant enough to state why I was making problems and I should only change my return appointment! I reminded him that information technology is the passenger's choice almost when he/she wishes to travel and if the airline has accepted payment for those dates and then they are responsible of providing that service. Subsequently all this, I spoke with the 3rd Party company, Trip, who directed me to cancel my flight and that at that place will be no issues with the refund. Therefore on the 14th November 2021 the cancellation was made. Over 5 months accept passed, and I did non receive any refund and at present take been duly informed that "as per the fare rules" the ticket is completely non-refundable and I will not receive any coin dorsum, even though information technology was the airline that caused the cancellation! The customer service of Trip has been deplorable. They are merely available via a phone number located in the UK, or e-mail to which they barely answer to. They stated that they contacted me via email with all updates of which I have received none, with the last email sent on 24th December 2021 stating that the airline has rejected the refund. I called them back and they said the will escalate the issue again as it is non fair and they will try their best every bit I accept a genuine instance. This went on and on for some other iv months. Over the 5 months I contacted Royal Jordanian and they said they don't deal with refunds regarding bookings made by Third Parties. Trip kept assuring me that the refund will come and that they will "escalate" the issue and "endeavor their best". Both parties in this situation accept been culpable and have utilized poor business practices and customer service. It took them less than a minute to take my coin and over 5 months to turn down a valid refund. For anyone reading this review, I implore y'all to please avoid this airline and avoid the third party booking website; Trip. I take had a nightmare feel dealing with them and I am shocked at the fact that through no error of my own, and due to changes fabricated by the airline, I accept lost over 400 Euros.

Type Of Traveller Solo Leisure
Seat Type Economy Class
Route Abu Dhabi to Frankfurt via Amman
Engagement Flown December 2021
Value For Money 1 2 3 4 5
Recommended no

i/10

Not Verified | Very bad experience with rude and unprofessional staff. I was traveling from Amman to Doha when they started to tell me that that in that location were missing papers and from there, they refused to cooperate at all. The papers "missing" were unnecessary and I can confirm this considering the staff weren't updated. They simply cancelled my flying without whatsoever valid reason. On summit of all this, they refused to reschedule my flight and I simply lost all the fares paid. Upon arriving to Amman from Doha, the plane had no entertainment methods whatsoever. Moreover, upon reaching my plow, the attendant simply chose my repast for me considering the food was all out. The chairs were ripped and torn, bathrooms were filthy without soap or tissues. Rarely anyone was wearing a mask and the chairs were jammed.

Blazon Of Traveller Couple Leisure
Seat Type Economy Class
Route Amman to Doha
Date Flown March 2022
Seat Condolement i 2 three 4 5
Cabin Staff Service 1 2 3 4 5
Food & Beverages 1 2 3 4 five
Inflight Amusement 1 2 iii 4 5
Ground Service 1 2 3 4 v
Wifi & Connectivity one 2 three 4 5
Value For Money 1 ii iii 4 5
Recommended no

i/10

✅ Trip Verified | When I arrived at the Purple Jordanian check-in counter, I presented my Australian International Document of Vaccination form with a QR code. Note, this is anti forgery certificate issued by Health Ministry. The employee informed me that this document was bereft to let me to lath the flying. I was told so to wait for the duty manager to provide assistance. I had to look also long—believe me, it really is unpleasant when fourth dimension is slipping through your fingers while watching other passengers boarding the plane. I was completely ignored by other personnel, some were sort of condescending and come beyond as unprofessional. About passengers had boarded the aeroplane during this time, I finally got to speak to duty manager, She was not enlightened of an of import change in travel requirements. The duty director was unfamiliar with recent changes in travel requirements. Despite all of that, I was prevented from boarding my flight after proving that I have fulfilled all the required international travel requirements relating to pandemic.

Blazon Of Traveller Business
Seat Type Premium Economic system
Route Amman to Dubai
Engagement Flown March 2022
Seat Comfort 1 ii 3 4 5
Cabin Staff Service 1 ii 3 four 5
Footing Service one 2 3 four 5
Value For Money one 2 iii 4 5
Recommended no

3/ten

Not Verified | Terrible Experience, I most missed my flight from JFK to Aman because they insisted I need a PCR. I explained that as long as I am fully vaccinated, Lebanon no longer requires a PCR. To my great distress, they refused to let me go on the flight. I had to ask for the manager to resolve the issue. If I didn't have an existing reservation back to Cleveland, I would never step foot on Royal Jordanian e'er again. The inflight amusement was non-existent. All the movies were old. Avoid at all costs.

Blazon Of Traveller Solo Leisure
Seat Type Economy Class
Route New York to Beirut via Amman
Date Flown March 2022
Seat Comfort 1 two 3 iv 5
Motel Staff Service 1 ii 3 four 5
Nutrient & Beverages ane 2 3 4 5
Inflight Entertainment ane 2 3 iv 5
Ground Service 1 2 3 4 5
Value For Money one 2 3 4 5
Recommended no

1/10

✅ Trip Verified | I am a United states of america denizen, who had to pay for a ticket when leaving Baghdad on a recent trip even though I had a valid ane issued previously. Around Dec 13th, a friend of mine who has US banking concern rewards miles secured for me a render ticket Detroit to Amman to Baghdad. The render was scheduled for Jan 13, 2022 flying RJ 811 Baghdad to Amman and from Amman to Detroit. I flew to Baghdad without incident, but upon my arrival, discovered that my male parent was simply diagnosed with phase iv lung cancer. I knew I will not be able to render on January 13th. My friend in Detroit called the Us visa depository financial institution reward program and told them I will not be able to return on January 13th. They told him they volition cancel the return and asked him to phone call them again whenever I knew when I am returning. Around January 31st, 2022, I decided that I need to render to Detroit. My friend called the US visa reward program and they secured a new render ticket for me. The flights were confirmed with Seats 24C from Baghdad to Amman and Seat 31C for the flight from Amman to Detroit. My friend in Detroit paid some fee to secure this new ticket in lieu of the cancelled i. I chosen Imperial Jordanian office in Baghdad to confirm and to come across if I need to visit them. They said I do non demand to do annihilation as the reference is enough. On the day of my return, Feb 7th 2022, I arrived at Baghdad drome, and was told past the Jordanian airline ticket counter that I demand to have a ticket and that the records do not show whatsoever valid for me. I was kept for ii hours at Baghdad airport at the Royal Jordanian ticket counter. I asked them to call the main office in Baghdad, but they said they could not. I had the documents from Detroit re-sent to me for me to show them that the print out showed confirmed status, but to no avail. I was told I need to return to my parents domicile in Baghdad and to arrange another flight. But, that was extremely difficult for me. I had already packed my luggage, and made the arrangement to travel, had my Covid examination done and could not look some other week for the other flight. Finally, I paid $855 for a new ticket. The counter person said he could not accept credit card but it had to exist in cash. I was not given any receipt. To avoid further hassle, I paid the cash and ended up getting a new ticket which I used to fly to Detroit. I was not given a receipt and could not afford to argue as I needed to return to my home in Detroit. Royal Jordanian in the US refused to reimburse me. Those traveling overseas using Royal Jordanian should be very careful.

Type Of Traveller Solo Leisure
Seat Type Economic system Form
Route Baghdad to Detoit via Amman
Date Flown February 2022
Seat Condolement i ii 3 4 v
Cabin Staff Service 1 ii 3 4 5
Food & Beverages 1 two 3 four 5
Inflight Amusement 1 2 3 4 5
Footing Service one ii iii four 5
Value For Money 1 2 iii four 5
Recommended yes

1/10

✅ Trip Verified | This review is for the 11:twenty flight RJ111 from Amman to London Heathrow on 10 Feb 2022. The lady at the boarding gate for the economic system line was very rude towards guests. She needs retraining on her on how to collaborate with customers politely.

Type Of Traveller Solo Leisure
Seat Type Economy Course
Route Amman to London
Date Flown Feb 2022
Seat Comfort 1 2 3 4 5
Motel Staff Service 1 2 3 4 5
Nutrient & Beverages one 2 iii four 5
Inflight Entertainment 1 2 iii 4 5
Ground Service i two 3 iv five
Wifi & Connectivity 1 2 3 4 v
Value For Coin ane ii 3 4 5
Recommended aye

ane/10

✅ Trip Verified | My worst airline experience in over 30 years of flying regularly. There were no toll free international numbers to call to be establish. Expect times calling to brand a meal asking were long and the calls kept dropping. I called afterwards to alter my flight dates. The flight number and fourth dimension I was given concluded up being dissimilar than the one they booked me for and so I unintentionally missed my flying. Even though the confirmation of the change sent to me confirmed my claim I was disregarded and told I'd have to pay a no-show fee. I spent four hours in the airport trying to alter my flight which they had me call the service center that again kept dropping calls with no phone call back after long waits. The airlines reported the flights I would usually be rebooked on were cancelled so I'd take to wait another ane-2 days to go out. Meanwhile saying they couldn't confirm a change and I'd have to call the next solar day which I did and the same process repeated itself. Later 8+ hours invested in trying to become a flight I still practise not know when I'thou flying out. The airlines keeps telling me to call back, that they are waiting to observe out how much no show fees are before they can confirm if I'one thousand on a flying tonight. I've been waiting close to 24 hours now merely to notice out what the fees are so the flight tin can exist confirmed. The flying is in a matter of hours and I nevertheless don't know the status. Each attendant has told me something dissimilar. I received an e-mail confirming I'm on the flight this night but the service middle says I'm non and volition not connect me with the department that sent the electronic mail. Begetting in mind, I showed up for the flight I understood I was scheduled for and had an email to prove it. I've spent a lot of money on international calls and still no resolution.

Type Of Traveller Solo Leisure
Seat Type Economy Class
Road Chicago to Amman via Dubai
Date Flown January 2022
Seat Condolement one 2 3 iv five
Cabin Staff Service one 2 three iv v
Food & Beverages 1 two 3 four five
Inflight Entertainment 1 ii 3 iv 5
Basis Service 1 2 3 4 v
Value For Money 1 2 3 four 5
Recommended no

ii/10

✅ Trip Verified | The worst airline e'er. It is sad to write this review about my country's airline, only honestly I had 4 bad experiences with them, the concluding one was that they didn't fifty-fifty provide me with solutions after cancelling the already planned trip and wanted me to pay more for rescheduling in different non user-friendly dates. The service in the cabin was skilful before 2020, later on that everything is bad, even the master meal is bad. They charge a lot of money but they provide no service. I changed all my trips to Lufthansa and Austrian with a better prices and possibilities. Please remember twice earlier booking with them!

Blazon Of Traveller Solo Leisure
Seat Type Economy Class
Route Berlin to Amman
Appointment Flown March 2021
Seat Comfort 1 ii 3 4 five
Cabin Staff Service one 2 3 4 5
Food & Beverages 1 2 iii 4 v
Inflight Amusement 1 ii 3 4 v
Ground Service 1 2 3 four 5
Wifi & Connectivity 1 2 three 4 v
Value For Money 1 2 iii 4 v
Recommended no

1/10

✅ Trip Verified | They only canceled the flying last minute and I have my own one yr kid we were left at airport for 10 hours. No customer support, no amends. Avoid in all cases, don't ever use this airline.

Type Of Traveller Family Leisure
Seat Type Economy Form
Road Riyadh to Amman
Engagement Flown January 2022
Footing Service 1 2 3 4 5
Value For Money one 2 iii 4 5
Recommended no

1/10

Not Verified | My mother who is 73 years old who needed a wheel chair and we booked a wheel chair. Her flying was on 27th Jan 2022 and she was supposed to travel from Detroit to Jordan. When she reached Detroit airport, nobody was in that location to help her with wheelchair in both the destinations. She struggles with language equally she is not able to talk in whatever other language. Being a 73 years sometime suffering lone is a rubbish service as she was not able to walk and breathing abnormally. What ls the betoken to book a ticket with wheelchair if nobody is there to help. I have never seen worse flight service than this.

Type Of Traveller Solo Leisure
Seat Type Economy Class
Route Detroit to Amman
Date Flown January 2022
Seat Comfort 1 2 3 iv 5
Cabin Staff Service one two three 4 five
Footing Service one two 3 iv 5
Value For Money 1 2 iii 4 5
Recommended no